Refund Policy

Thank you for shopping with Alive & Sleek. We aim to provide a hassle-free shopping experience, and our refund policy is designed to ensure your satisfaction with your purchase.

 Refund Time Period:

You have 15 days from the date of purchase to initiate a return for a refund. To qualify, the item must be in the same condition as received, with tags intact, unwashed, and in its original packaging. A receipt or proof of purchase is required.

 Initiating a Return:

To start a return, please contact us at connect@alivensleek.com. Items sent without initiating the return process will not be accepted.

 Non-Refundable Items:

Certain items are non-refundable, including gift cards, sale items, and embroidered or customized items. We appreciate your understanding.

 Damage & Issues:

We take pride in the quality of our products. Upon receipt of your order, please inspect the items. If you find any defects, damages, or have received the wrong item, please contact us immediately or email us at connect@alivensleek.com. We will evaluate the issue and work towards a swift resolution.

 Exchanges:

For exchanges, a return label will be sent to your registered email. Please drop off your return immediately, as exchanges are not initiated until the label is scanned. Alternatively, you can return the product and purchase a new one for a seamless exchange process.

Thank you for choosing Alive & Sleek. We value your satisfaction and are here to assist you throughout the return and exchange process. If you have any questions or concerns, feel free to reach out to us at connect@alivensleek.com.